Return Policy

Viba Barn Door & Hardware Returns Policy for barn doors and barn door hardware.

Doors

As all our doors are custom built to your requirements, orders must be cancelled within 2 business days of placement, after which the full price of the door is non-refundable

Every door we build is assembled and inspected before shipping. The door is then disassembled for more cost effective shipping

Any shipping damage or missing components must be reported within 2 business days. Please include pictures of any damage. Replacement or repair is at the discretion of Viba Barn Doors & Hardware.

To ensure the best results, we rely on the accuracy of the measurements provided by our customers.

It is the customer’s responsibility to provide precise and correct measurements when placing an order. As each product is custom-made based on these measurements, Viba Hardware Inc. cannot be held responsible for any errors or discrepancies resulting from inaccurate or incomplete information provided during the ordering process.

​Hardware

Any custom cut hardware, hardware that has been installed, or hardware that has been modified or tampered with is non-refundable.

Any shipping damage or missing components must be reported within 2 business days. Please include pictures of any damage

Any barn door hardware returns must be made within 30 days. There is a 20% restocking fee. You will be responsible for ensuring that all components are in the box, and the hardware is packed suitably for shipping. Contact Viba Barn Doors & Hardware for a RGA before returning. Products without an RGA will not be accepted. After inspection, we will process a refund, minus shipping and return shipping charges, within 10 business days.