Warranty

Viba warranties for barn door hardware and barn doors.

Hardware
Our hardware come with a limited warranty that covers the functionality of our products under intended use for a period of 2 years from the date of purchase by the original owner. Soft close devices are warranted for a period of 1 year. We will replace any part that fails to function properly on return of the failed part.

Warranties are void if
• the hardware is not inspected and any damage reported within two business days
• has been improperly used, installed, modified or tampered with.
• has been overloaded
• has been used in an exterior or commercial application
• is installed in an unsafe manner, or in a manner not recommended by Viba. If your installation is not covered by our instruction sheets you should assume it is unsafe.

Doors
Viba Barn Doors & Hardware barn doors are intended for interior sliding use only and warranted to be free from defects in material and workmanship under intended use for a period of 1 year from the date of purchase by the original owner. Wood is a natural material and small knots, differences in colour or texture, and surface nicks or scratches are not considered defects.

Refined Rustic doors are made from barn board, and are designed to have one face that is rough cut. Scratches, gouges, dents, and water stains are part of the character of these doors and are not warranted against.
Unfinished doors do not have a warranty against warping.

Doors with height of 84” or less that are finished by Viba Barn Doors & Hardware are warranted against warp of more than ½” over the 1 year warranty period.

Warranties are void if the door:
• is not inspected & any damage reported within 2 business days
• has been used in an exterior or commercial application
• has been left in any atmosphere other than a climate controlled interior
• has not been assembled within 7 days of receipt
• has been assembled using glue or any fasteners other than those provided
• has been improperly installed or used

We will not be responsible for any hardware or door:
• damaged in shipping and unreported
• moved from the original shipping location
• shipped to a job site
• shipped to third party

Warranties exclude any costs other than those charged by Viba Barn Doors & Hardware at the time of purchase.