I received an email the other day where my worst nightmare unfolded. The key section was:
"I had installed a barn door with the hardware from one of the big box stores. Last week, my two year old daughter grabbed the handle and the door came off the track and almost fell on her - thank God it hit one of the bulkheads in the basement and got stopped. I realized that the hardware for our barn door did not include anti jump blocks or disks. The big box store by my house no longer carries that model door and they do not sell the anti jump blocks or disks. I'm hoping you can help me out."
We were able to point the guy in the right direction to get some replacement parts.
Viba only sells safe products, our standard hardware has five separate sets of safety features that make sure your door is safe. They are: Anti-jump blocks, end stops, soft close actuators, soft closing hardware, and bottom guides.
So, my post for today is in 3 parts.
1 Make sure you purchase your hardware from someone who is committed to ensuring you have a stylish AND safe experience with it. Important to this is someone who has written and pictorial instructions.
2 READ THE INSTRUCTIONS! Seriously, we have invested a tonne of time and re-writes to ensure that our instructions are easy to follow and give you the best and safest result possible.
3 When in doubt, stop! Re-read the instructions, and if you still have questions send us an email or call us. We want your experience to be a good one.